Refund Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Element Consulting Services, Inc. provides administrative support, business operations support, document management, workflow assistance, scheduling, back-office services, business process support, consulting, and related professional services. Because professional services may involve reserved time, customized work, planning, research, preparation, administrative processing, and other work performed specifically for a client, refund eligibility may depend on the applicable agreement, invoice, proposal, statement of work, or applicable law.
1. General Policy
Refunds are evaluated according to the applicable service agreement, transaction terms, and applicable law. A website inquiry does not create a paid service relationship.
2. Consultations
If paid consultations are offered, applicable cancellation and refund terms may be provided during scheduling or purchase. Completed consultation services may be non-refundable to the extent permitted by law and applicable agreement.
3. Administrative Services
Fees for completed administrative work, document preparation, scheduling, records organization, workflow support, coordination, research, or consulting may be non-refundable to the extent permitted by applicable agreements and law.
4. Project Deposits
Certain projects may require deposits or advance payments. Refundability of deposits will depend on the applicable agreement and whether work has begun.
5. Custom Services
Customized services may include:
- Administrative workflow development
- Document organization
- Records management
- Business process support
- Scheduling and operational coordination
- Consulting and business documentation
- Office administration support
Once customized work has begun, refund eligibility may be limited according to the applicable agreement.
6. Third-Party Expenses
Third-party expenses may be subject to the third-party provider’s refund policy.
7. Duplicate Payments
Verified duplicate payments may be reviewed for refund.
8. Billing Errors
If you believe a billing error occurred, contact info@serviceselementconsulting.com and include your name, company, invoice information, transaction date, amount, and a description of the issue.
9. Refund Requests
Refund requests should be submitted promptly and should include sufficient information to identify the relevant transaction.
10. Review Process
Refund requests may be reviewed based on the applicable agreement, services completed, work performed, time reserved, project status, deliverables, third-party costs, applicable payment terms, and applicable law.
11. Approved Refunds
Approved refunds will generally be returned through the original payment method when reasonably possible. Processing times may depend on payment processors or financial institutions.
12. Non-Refundable Services
To the extent permitted by applicable law and agreement, completed professional services, customized work, reserved service time, delivered work, and third-party expenses may be non-refundable.
13. Policy Changes
Element Consulting Services, Inc. may update this Refund Policy periodically. The most recent version will be posted on this page.
14. Contact
Element Consulting Services, Inc.
9986 Manchester Rd, Suite 202
St. Louis, MO 63122
Phone: (314) 789-6154
Email: info@serviceselementconsulting.com